We got new telephones with headsets at the office last week. If you’ve been watching my social media posts, you know that I had a bit of an issue when they announced the change because they mentioned “tethered headsets,” and visions of assimilation by the Borg (from Star Trek) ran through my head. It turns out that the headsets are wireless, so my fears of being bound to the desk by wires and cords were alleviated. In fact, I’ve found the headset to be quite nice this past week – especially since our call volume has picked up with exam registration for one of my programs nearing a deadline.
There are a few people that are taking a bit longer to adjust to the new headsets. Sure, it was a pain getting it adjusted, but once that was done, it’s kind of nice. I can look up files on the computer or even check our file cabinets without putting someone on hold. As you can see, it’s barely noticeable. And my neck doesn’t hurt at the end of the day anymore. I’m not sure why there are some that find it difficult. It’s certainly made working easier for me this past week. I think people are seeing the benefits of them now that they've had some time to adjust.
I'm pleasantly surprised at people taking to them this quickly. I'm used to hearing people complain about change and new technology. There are complaints about new systems, complaints about new ways, and complaints about "messing things up." People say they're afraid it will take them longer because they "don't know that way, but I think it has more to do with not wanting to change. They don’t have to make an adjustment, so they don’t want to. And while it’s optional, I don’t understand why they wouldn’t want to try something that can make life easier for them.
The same goes for so many things. I’ve known people that refused to get computers for the same reason. I even knew a few people that refused to get cell phones until the city started removing pay phones from our area. They claimed they were scared they’d mess them up, but I think it’s the learning curve they feared more than anything. Learning how to use new things does require patience and dedication, and some people just don’t want to put forth the effort unless they’re forced to do it. It seems like laziness on their part, too. What they don’t realize is their refusal to learn is resulting in making their life harder, because it takes them twice as long to do it the old way. Change is the path to progress, and the reason these constant upgrades keep coming is because they’re saving time, energy, and frustration. Believe me, I know this from experience with going from a Department that had all paper files to a Department that’s all digital: I find things much faster with a few clicks in my database now than I did digging through file cabinets a few years ago. My productivity is much higher, and those new computer and tech skills are things I’ve taken to my writing, which as resulted in progressing over the years as well. Sometimes, you can apply it to your home life too, and that’s saving you time that you could spend on other things.
I don’t understand why people wouldn’t want to give something that can make life easier a chance. Taking the time now to learn something that makes me work faster and more efficiently is well worth the investment on the time it will save me later. Technology helps me to do so much more faster, better, and more efficiently. I certainly want to take advantage of anything that can help me. I know that this headset has literally saved me aches and pains this past week, and I like it. I’m not taking aspirin for that pain in my head, neck and shoulders that used to plague me on days when I was on the phone a lot nearly as much this past week. And because I feel better, I’ve accomplished a lot more at home and with my writing, too.
I guess it’s a matter of personal preference. If others want to grapple with paper files, rickety file cabinets, and receivers and cords, well, to each his own.
That’s all today. Have a great weekend.
Bye!
There are a few people that are taking a bit longer to adjust to the new headsets. Sure, it was a pain getting it adjusted, but once that was done, it’s kind of nice. I can look up files on the computer or even check our file cabinets without putting someone on hold. As you can see, it’s barely noticeable. And my neck doesn’t hurt at the end of the day anymore. I’m not sure why there are some that find it difficult. It’s certainly made working easier for me this past week. I think people are seeing the benefits of them now that they've had some time to adjust.
I'm pleasantly surprised at people taking to them this quickly. I'm used to hearing people complain about change and new technology. There are complaints about new systems, complaints about new ways, and complaints about "messing things up." People say they're afraid it will take them longer because they "don't know that way, but I think it has more to do with not wanting to change. They don’t have to make an adjustment, so they don’t want to. And while it’s optional, I don’t understand why they wouldn’t want to try something that can make life easier for them.
The same goes for so many things. I’ve known people that refused to get computers for the same reason. I even knew a few people that refused to get cell phones until the city started removing pay phones from our area. They claimed they were scared they’d mess them up, but I think it’s the learning curve they feared more than anything. Learning how to use new things does require patience and dedication, and some people just don’t want to put forth the effort unless they’re forced to do it. It seems like laziness on their part, too. What they don’t realize is their refusal to learn is resulting in making their life harder, because it takes them twice as long to do it the old way. Change is the path to progress, and the reason these constant upgrades keep coming is because they’re saving time, energy, and frustration. Believe me, I know this from experience with going from a Department that had all paper files to a Department that’s all digital: I find things much faster with a few clicks in my database now than I did digging through file cabinets a few years ago. My productivity is much higher, and those new computer and tech skills are things I’ve taken to my writing, which as resulted in progressing over the years as well. Sometimes, you can apply it to your home life too, and that’s saving you time that you could spend on other things.
I don’t understand why people wouldn’t want to give something that can make life easier a chance. Taking the time now to learn something that makes me work faster and more efficiently is well worth the investment on the time it will save me later. Technology helps me to do so much more faster, better, and more efficiently. I certainly want to take advantage of anything that can help me. I know that this headset has literally saved me aches and pains this past week, and I like it. I’m not taking aspirin for that pain in my head, neck and shoulders that used to plague me on days when I was on the phone a lot nearly as much this past week. And because I feel better, I’ve accomplished a lot more at home and with my writing, too.
I guess it’s a matter of personal preference. If others want to grapple with paper files, rickety file cabinets, and receivers and cords, well, to each his own.
That’s all today. Have a great weekend.
Bye!
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